U.S. Cellular is offering its customers a battery swap plan that has several prominent bloggers singing its praises. U.S. Cellular has promised to exchange dead batteries if the customer has purchased the device in the last 18 months. Does that sound like good customer service? To me, that sounds like expected customer service – especially if I am under a contract. The fact is ladies and gentlemen, that the customer service is so poor in the telecom industry, that when a company actually does what is considered standard customer service in other fields, we jump for joy. I would love to know why a manufacturer cannot promise a standard warranty on it batteries for 18 to 24 months. I’m not talking about dropping the battery, pouring water on it, or chucking it into a fireplace. Rather, a battery simply dying out. Standard customer service is what made America great, but it appears that the telecom industry has forgotten that.
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