Sprint's troubles as a national wireless carrier are so deep, now on their way to recover. Sprint was reeling from an ill-fated merger with Nextel. Customers were leaving in droves. Executives were threatening to leave, while those who wanted to stay were worried they would lose their jobs. To motivate the staff, Mr. Hesse gave them DVDs of a documentary about Ernest Shackleton, the famous explorer whose ship was trapped in ice on an expedition to Antarctica. He liked the movie for its optimistic message: the crew survived. Shackleton’s ship did not. It was crushed by the ice and swallowed by the unforgiving sea. That parallel to Sprint was probably not lost on Sprint employees because many have been asking the question: Can Mr. Hesse save his crew and stop the company from sinking?
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