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In order to give you the best help & support for 24/7 online, check out the most relevant & known FAQ's that related to all technical issues, account issues and payment. So you will be able to keep and being the first with our newest real mp3's in your Phone!
If you still not answered to your Question, you can always contact our support team via detailed email.
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1.
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I dig it I want to register!
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Go to the 'Sign In' - complete all required information and submit after reading and understanding all Terms & Conditions. We will reply to you shortly after, via Email and give you all required info to proceed. In Funtonia we use SSL, the most secure protocol for financial transactions. Your financial information will be sent to us encrypted and locked so that only we can read it. Please notice that; we do not send any kind of commercial messages or share your info with others.
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2.
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Does my Cellphone will be supportive?
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This part is mostly and highly important to test and understand - to ensure that Funtonia phone supports your cellphone model please visit our page at; wap.funtonia.com/test on your mobile browser to see if our service is compatible with your phone.
wap.funtonia.com/test/1.mid (for polyphonic)
wap.funtonia.com/test/1.mp3 (for mp3)
wap.funtonia.com/test/1.jpg (for wallpapers)
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3.
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So, How does it actually Work?
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a. Downloading using our fast SMS service; after submitting into our site & choosing your files (by clicking: 'download') we will move those files automatically into the 'My Downloads' area and send to you a short SMS link, which is half way to get it. Saving it as your ringtone, or wallpaper will finish the delivery - Simple & Easy!
If you already did that and want to repeat this action in order to download it again and again then:
Go to 'My Downloads', click on the artist name, next page will show you (on the right) a 'download' button, press on it, next page will show you all of your listed cell numbers depends in chosen plan, choose one or all of them, click on 'Save link & move the tone to my downloads', the link is on its way to your cell phone safe & comfortable.
b. Second recommended & optimized option is to enter you're WAP/Mobile Internet inside your cell phone using the address; WAP.FUNTONIA.COM - put your phone number in (no password required) - it will lead and show you 3 main topics which are also links (Ringtones, polyphonic & wallpapers) this is 'My Downloads' but, inside your mobile. Then, just pick the tune or Pic & make it as your wallpaper or as your ringer.
c. USB option suggests that, you'll get the tone or wallpaper without using SMS or internet a and it is intent to use by cell phone that do not have the INTERNET capability; So, after choosing your wishful files here in our web-site, Go to 'My Downloads' are, click on save (on the right) - you can also use 'Save target as' (right click using your mouse) save it on your desktop computer and make the transfer into your phone device using a USB cable.
d. Another option is using BLUETOOTH to transfer all files into your cell phone. Check out this two links to learn more about How Bluetooth Work; Bluetooth 1 | Bluetooth 2
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4.
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I wish to Place tunes & wallpapers inside 'My Download', how?
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First, log into www.Funtonia.com from your computer and browse your favorite from our collection of tunes. You can preview the tunes by clicking on the Listen link. If you want to download a tune into your mobile phone, click Download. This will automatically place the tune in 'My Downloads' - You will receive a text message with the Web address to save your tune in your mobile device.
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How do I Manage the WAP thing?
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On your mobile set a bookmark in your phone's browser for wap.funtonia.com. If you don't want to make a bookmark you can just type in the address in your phone's browser. Once you arrive at wap.funtonia.com you will have to enter your mobile number in the login box which will take you directly to My Downloads. You will see all your tones and graphics in My Downloads. Using your mobile keypad, simple click onto the file you want and it will download into your phone.
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6.
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Haven't received the products, what's up with that?
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In order to uncover the problem you must verify the following:
a. You are using the correct phone carrier within your Funtonia account.
b. You haven't changed carriers or phone numbers without contacting Funtonia support
c. You have text messaging and Internet enabled for your cellphone. In addition, sometimes depending on the time of the day, your carrier can experience technical hold-backs delivering a text message, so we suggest you to give it a little time.
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How do I open the SMS (Text Message) & download it into my cellphone?
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When you opened the text message sent by Funtonia, the next action that you must do is follow the instructions of your device ('go to' or 'send to' or 'save as') or clicking on the web link that found inside the message. The text message holds a short web link to the files that you wish to download and apply the selection.
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How do I Save those download into my phone?
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When you finished downloading the ringtone or picture to your cellphone, please, save it for future utilization. Some phones start playing the ringtone or display the wallpaper. If this is what occurs, you must press the menu button on your cellphone to observe the choices for the ringtone or wallpaper being displayed. Select the "Save" or "Save Media" or "Apply" option to save the file to the phone.
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How do I convert them into Ringtone & Wallpaper?
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After you save the ringtone or wallpaper to your phone, you can start relating it with a caller or trying to make the ringtone or image the default for the cellphone.
If your cellphone supports per caller ringtones/wallpaper, you can go to your contact list and choose a contact. Once you are in the contact list, select the option to customize ringtone or picture.
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10.
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Well, I'm not getting the text messages...
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This is an automatic respond; you hit send - we send the text message. It will arrive but depending on your company, in some cases it might take a little time. Please notice that the best way to enjoy streamlined, is to skip the text messages and use wap.funtonia.com
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I wish to download without using Mobile Internet, how do go about doing that.
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Login into Funtonia.com on your PC - then go to "My Downloads" on the left, in this page you will see all of the downloads that was made by you, right-clicking on the icon of the selected tune or wallpaper and then clicking on "save target as" (we recommend to open a new folder on your desktop as: My Funtonia Ringtones). Then, transfer the tunes from your PC to your cell phone through a USB cable or Bluetooth.
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How do I Manage my downloaded files?
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Sign in with your login number & password into our Web (www.funtonia.com) or WAP (wap.funtonia.com) address. Go to 'My Downloads' - there you will be able to 'Save as target' to re-download or to Remove files you do not wish to keep anymore.
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13.
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How do I change my password?
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In order to change your password - All you need is to step into 'Change Password' page & confirm.
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14.
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How do I change my primary number?
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In order to change your primary number, email or both, you will need to step into 'Contact Us' & send all new information via mail. We will change it for you & notice you about.
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How do I add or change numbers to the service?
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Simple, please step into 'Account Details' & add / change the numbers you wish to join into our service - Do not forget to press on Submit to confirm.
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16.
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How can I renew my account?
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Step into Funtonia using the details you have already got & submit for renew on the showed link.
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17.
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Stop Informational Messaging
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In order to stop all informational messaging, please send your application via contact us inquiries.
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If you're still having any trouble, please contact us.
Respond time for customer services queries via email is up to 2 business working days based on immediacy of related applications.
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